Frequently Asked Questions
What should I do if my pet is sick or injured?
If your pet is experiencing a medical emergency or shows signs of illness or injury, please contact us immediately.
For urgent concerns outside of our regular hours, seek emergency veterinary care at a local 24/7 animal hospital.
Options include:
VSA Sylvia Park Animal Emergency in Mt Wellington
VSA Auckland West in Lincoln
Call 09 849 2121 for both locations
https://animalemergency.co.nz/
ARC Central
Call 09 281 5815
https://arcvets.co.nz/emergency
Manukau After hours
Call (09) 277 8383
How can I get in touch with you?
You can contact us by phone, email, or through our website’s contact form here
Our hours of operation are Monday-Friday 8am-5pm and Saturdays 9am-12pm, and we are located at 29 Melanesia Rd, Kohimarama.
How often should my pet have a check-up?
Routine wellness exams are typically recommended once a year for healthy adult pets.
Puppies and kittens may need more frequent visits.
Senior pets or those with chronic conditions may require more regular check-ups.
Do I need to make an appointment?
Yes, we do need people to make appointments so that our schedule runs smoothly, so we don’t leave other clients waiting too long, and so that we have a vet available to do the appointment.
Sometimes we may need to see an emergency ahead of scheduled appointments.
How can I prepare my pet for a visit to the vet?
To make your pet’s visit as smooth as possible, please ensure we have received your pet’s medical records from a previous veterinary clinic if applicable. We can ring and request these.
Ensure your pet is comfortable and secure in their carrier or on a leash.
If you have any specific concerns or questions, write them down beforehand.
If your pet gets anxious at the vet clinic, please call ahead to discuss how we can help minimise stress to your pet before they come in.
Please refer to our fear free page here for more information.
Do I need to pay at the time of my visit?
Yes we expect payment for all services and treatments at the time or when you pet is discharged from the clinic.
What are your payment options?
We accept various payment methods, including credit cards, debit cards, and cash. A surcharge for credit card use will apply. We do not accept Amex.
How can I minimise my veterinary costs?
Pet insurance is a great way to be covered for many unexpected scenarios with your pet that can be costly.
Regular visits to the clinic will help pick up problems early which can mean an easier and cheaper way to get your pet back to good health.
Feeding good nutrition and keeping your pet in a healthy weight range can help reduce the risk of illness happening.
Where can I park?
The angle parking in front of the clinic has a 30 minute time limit and so should be sufficient for most visits to the veterinary clinic.
If you find yourself unable to find a close enough park, particularly if it will be difficult to carry or walk your pet in, please phone us and we will organise a place for you to temporarily park to drop off your pet.
What vaccinations does my pet need?
The vaccination schedule varies based on your pet’s age, lifestyle, and health status. We’ll work with you to determine the best vaccination plan for your pet.
Please refer to our vaccine page here for detailed information
What are the signs that my pet needs dental care?
Signs of dental problems you might notice at home include bad breath, red or swollen gums, loose or discolored teeth, difficulty eating, and excessive drooling. Regular dental check-ups can help prevent these issues and our team can pick up issues with the teeth developing before these signs of discomfort develop.
Please refer to our dental page here for more detailed information.
How can I manage my pet’s weight?
Maintaining a healthy weight involves a balanced diet and regular exercise. We can provide personalised weight management plans, including dietary recommendations and exercise tips, to help your pet achieve and maintain a healthy weight.
What should I feed my pet?
The best diet for your pet depends on their age, breed, health status, and lifestyle. We offer nutritional advice to help you choose the right food and portion sizes for your pet’s needs.
How can I prevent parasites in my pet?
Regular parasite prevention is key to keeping your pet healthy. We offer recommendations for flea, and worm prevention based on your pet’s lifestyle and risk factors. Regular check-ups and preventive treatments can help protect your pet from common parasites.
What should I do if my pet needs surgery?
If your pet requires surgery, we’ll provide detailed information about the procedure, including preparation, risks, and aftercare. Our team will ensure your pet receives the best possible care and support throughout the surgical process.
Do you offer emergency care?
We provide emergency care during our regular business hours. For urgent situations outside of these hours, we recommend contacting a local 24/7 emergency animal hospital. Details of options for these are in question 1.
Do you offer grooming or boarding services?
Our primary focus is on veterinary care, we can recommend local grooming and boarding facilities that meet high standards of care.
What should I do if I need to cancel or reschedule an appointment?
Please give us at least 24 hours’ notice if you need to cancel or reschedule an appointment. This allows us to accommodate other pets and ensure our schedule runs smoothly.
Contact us today!
We’d love to help you & your pets
